Fusion Closets Policies
1. Shipping Policy
Processing Time: Orders are processed within 1–3 business days.
Shipping Time: Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Shipping Fees: Calculated at checkout based on your location and shipping method.
International Shipping: Available to selected countries. Delivery times and fees vary.
2. Return & Exchange Policy
Return Window: Items can be returned within 14 days of delivery.
Eligibility: Items must be unworn, unwashed, and in original condition with tags attached.
Non-returnable Items: Sale items, accessories, lingerie, and swimwear (for hygiene reasons).
Process: Email us at support@fusioncloset.com with your order number and reason for return. A return label will be provided if eligible.
Exchanges: Only available for size or color swaps of the same item (if in stock).
3. Refund Policy
Refunds: Issued to your original payment method once the item is received and inspected.
Timeframe: Please allow 5–10 business days for the refund to reflect.
Shipping Fees: Non-refundable unless the return is due to an error on our part.
4. Cancellation Policy
Cancellation Window: Orders can be canceled within 1 hour of placement. After that, cancellations are not guaranteed.
How to Cancel: Contact customer service immediately at support@fusionclosets.com with your order number.
5. Privacy Policy
Data Collection: We collect personal information such as name, address, email, and payment details to process your order.
Usage: Your data is used strictly to fulfill your order and provide customer service. We do not sell your information.
Security: Transactions are secured with SSL encryption.
6. Terms of Service
By placing an order with Fusion Closet, you agree to our policies.
We reserve the right to update prices, designs, or availability without prior notice.
Frequently Asked Questions (FAQs)
1. How do I place an order?
Browse our collections, select your size, and click “Add to Cart.” Proceed to checkout and follow the prompts to complete your order.
2. Can I modify my order after it’s been placed?
Modifications are only possible within 1 hour of placing the order. Please email us immediately at support@fusionclosets.com.
3. How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order in your Fusion Closet account dashboard.
4. What if I received a damaged or wrong item?
We’re so sorry! Please contact us within 3 days of receiving your package with photos of the item, and we’ll make it right.
5. What sizes do you offer?
We offer sizes XS to XXL in most styles. Refer to our Size Guide on each product page for detailed measurements.
6. Do you restock items?
Popular items may be restocked. Follow us on Instagram or sign up for restock alerts on the product page.
7. Can I return sale items?
Unfortunately, all sale and clearance items are final sale and not eligible for return or exchange.
8. Do you offer gift cards?
Yes! Fusion Closet e-gift cards are available in denominations from $25 to $200.
9. How do I contact customer service?
Email us at support@fusionclosets.com or use the live chat feature on our website. Our team is available Monday–Friday, 9am–5pm (EST).
10. Where are you based?
Fusion Closets is proudly based in Lagos Nigeria , and we ship worldwide from our fulfillment centers.
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